Knowledgebase
MyLittle Backup Restore Error - The media set has 2 media families but only 1 are provided
Posted by James Moir on 21 June 2016 04:05 PM

Issue

While attempting to restore your database using MyLittle Backup you receive the following error:

The media set has 2 media families but only 1 are provided. All members must be provided.

Cause

This error is due to your backup being divided into more than one part at the time of creating your initial backup file. The backup will need to be repeated so that it is contained in one file only.

In the example screenshot below you will see that there are two paths listed for the backup destination, which will create a backup over two files.


Resolution

Remove one path from the backup destination so that only one .bak file is created and then restore this file using MyLittleBackup.

Contact Customer Service

While restoring your database, the database is put into Single_User access mode which prevents access during the restore. After restore, the database is changed back to Multi_User mode. If a restore fails, the database can be left in Single_User mode preventing normal access to the database.

Contact customer service on 0800 5000 24 or service@net24.co.nz to have your database access changed to Mutli_User mode if you have issues repeating the restore process.