Knowledgebase
Email Server Settings
Posted by James Moir on 21 June 2016 04:03 PM

Settings for Configuring Email Accounts

When configuring your email application for email accounts you have created in the Messaging Administrator or in Plesk Control Panel, the following settings should be used:

POP3 / IMAP / SMTP Server Settings

 Incoming POP Server
 mail.<yourdomain>
 Outgoing SMTP Server
 mail.<yourdomain>
 Login / Account Name
 <youraddress>@<yourdomain>


Need help? View our helpful flash tutorials that guide you through the process of adding an email account for seven of the most common email applications. View the tutorials here

Important Information About Sending Email Through Net24

  1. Because you will be connecting from an untrusted IP network it is necessary to enable SMTP Authentication in your email application. Alternatively you can also send mail using your ISP SMTP server which will not require authentication.
  2. If you encounter problems connecting to our SMTP server your connection to our server may be blocked by your ISP. Many ISPs are blocking port 25 which is used to send email in an attempt to reduce the spread of viruses and the distribution of spam. In this situation please configure your email application to use the port 587 for outgoing SMTP connections.

Accessing WebMail Services

You can access your email using any standard web browser by visiting http://webmail.<yourdomain.co.nz>

TLS/SSL Connections

Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors.

The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ.

DNS Settings

If a 3rd party is managing the DNS services for your domain name, please ensure the following zone records are created:

  domain.co.nz. IN MX 10 mx.mail.isx.net.nz.
  mail.domain.co.nz. IN CNAME mp.mail.isx.net.nz.
  webmail.domain.co.nz IN CNAME wm.mail.isx.net.nz.
  manager.domain.co.nz IN CNAME manager.isx.net.nz.