Voice User Guide
Posted by Jarred Burrowes on 04 October 2018 10:48 AM
Online Settings: Web User Portal
The Web User Portal is your Voice overview dashboard - accessible via your web browser. It allows for easy access and management of features, including Voicemail, Call Forwarding, and Call History. To access the portal, follow the steps below:
Call forwarding is a service that redirects (forwards) all incoming calls to another desired number of your choosing.
Also Ring My Voip Phone
If this setting is enabled, then calls to the forwarded number will also continue to call your phone simultaneously. This feature could be used if you’re sporadically away from your phone - to ensure calls are never missed.
Keep Caller ID
If this setting is enabled, then calls forwarded to the redirect number will retain the incoming caller ID. This is useful so you can see who is calling even when your number is forwarded. If this feature is disabled, all forwarded calls will appear as your account's caller ID.
My Call History
Call History collectively allows you to view all of your recent call records. There are multiple options available, to assist with finding certain call records:
My Voicemails allows for easy voicemail management, with the following options available:
Voicemail to Email Notifications
Note: This option is located in My Settings section, next to Call Forwarding.
You can change the email address that voicemail notifications are sent to, or disable this feature, under the My Settings section.
Note: By default, voicemail notifications received to your email address are not deleted from your voicemail box, when the email is trashed. They will continue to exist in your voicemail box, until deleted via the Web User Portal or by calling *97 via your phone (discussed under Feature Codes). You should check your voicemail box periodically, to prevent it becoming full.
Dialed Settings: Feature Codes
Feature Codes are shortcuts to toggle settings and access services. They are triggered by dialing the * key, followed by a specific number on your phone.
Feature Code: *97
Initial Voicemail Setup
The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.
Note: Both your mailbox number and default password are included in the Voice Configuration Email we sent you.
You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:
Congratulations - your mailbox is now setup and ready for use.
Check Voicemail via your phone
From your VoIP Phone, dial *97 > enter your mailbox number and password:
Change Voicemail Settings
Post the initial Voicemail setup, you have the option to make changes to settings when required.
From your VoIP Phone, dial *97 > enter your mailbox number and password
There are four individual feature codes for Call Forwarding that, when dialed, toggle different options:
Feature Code: *72
This feature code enables the use of Call Forwarding.
Note: You can also prefix *72 before the desired number to enable Call Forwarding – e.g. *72094444444