Knowledgebase
Getting ADSL/VDSL Broadband Installed
Posted by Jamie Baldock on 14 February 2017 02:56 PM

Installing ADSL/VDSL Broadband

 

TRANSITIONING EXISTING ADSL/VDSL BROADBAND SERVICES

Transferring existing broadband services currently with another provider to voyager (same technology) can usually be done without a technician requiring access to your property. On the rare occasion access was required, the technician will contact you prior to make arrangements for access.

INSTALLING NEW ADSL/VDSL BROADBAND SERVICES

Connection Only (standard install) – the local network provider enables the xDSL service at the local exchange or cabinet, connecting it to a copper circuit known to terminate to the address. This option does not include a technician site visit.

In a small number of cases, factors such as unforeseen damage or degradation to the circuit, internal wiring and/or premise equipment may impact the connection working on activation. Where a "Connection Only" fails, a subsequent site visit may be required to investigate further and provide service.

NOTE: Additional charges may apply where the cause of the failed connection is found to be outside of the carrier network e.g. private wiring, end user equipment, and configuration of end user equipment.

Connection & Wiring (Full Install) - We recommend you select the ‘premise wiring” option if it is a new building, you have not had an xDSL internet connection at the address before, you have analogue devices running over the same internal circuit, or you need certainty of the service working on installation date.

The local network provider enables the xDSL service at the local exchange or cabinet, connecting it to a copper circuit known to terminate to the address. A technician then attends the property ensuring service is active to the property, and performs any internal wiring work requested on the order. This could include:

  • installing a dedicated xDSL Jack point and a device called a splitter (low pass filter). This optimises internal wiring for the xDSL performance.

The tech then confirms that the xDSL service is functioning correctly at the jack point and you’re all ready to connect your Voyager Router!

Installations are scheduled for either an AM 8.00 – 13.00, or PM 13.00 – 18.00 time slot. Someone will need to be available to allow access to the property during the appointment period of your confirmed installation date.

The technician will contact you prior to arrival to firm up a more specific time.