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Getting Ultra-Fast Broadband UFB Installed

Posted by zz_Jamie Baldock on 13 October 2020 02:53 PM

Below is a general overview of what’s involved when getting Ultra-Fast Broadband (UFB) installed at your property. To check if you can connected at your place, just use our Fibre Broadband Checker, it only takes a moment and if you want to go ahead and signup from there, our team will get you connected as fast as possible!

Local Fibre Carriers (aka LFC’s)

New Zealand currently has four Local Fibre Carriers (fibre network providers)

Northpower– service the Whangarei area - Northpower Coverage Maps
Ultra-Fast Fibre- services Waikato, Tauranga, and New Plymouth to Whanganui area – Ultra-Fast Fibre Coverage Maps
Enable- services the Christchurch area – Enable Coverage Maps
Chorus– service everywhere else – Chorus Coverage Maps

Getting UFB Installed

Now is a good time to get UFB installed to your home!

In November 2012, the government announced a deal with UFB partners Chorus, Enable and Northpower to provide free “standard” residential connections for distances up to 200 metres per house from the road, with enough funding to last until the end of 2016. UFB partner Ultra-Fast Fibre, which operates in the central North Island, is providing free residential “standard” connections until 2019.

The government intention is to continue to work towards residential connections being free with the other UFB partners until the end of 2019, when the network build finishes.

Standard Installations

The standard fibre install includes delivering the fibre from the street to your home (up to 200 metres), installing the Optical Network Terminal (ONT) and the connecting of your router (if present at the time of installation).

If your fibre connection is deemed non-standard, full details of any additional work required to connect your home will be discussed with you during the scoping phase. You can choose whether to proceed and pay these additional costs. If you do not accept these additional costs you may cancel your order at that point.

Property Types

Properties fall into three main categories:

SDU – Single Dwelling Unit (refers to a property with a single dwelling on it)
ROW – Right of Way/Shared Driveway/Cross-lease
MDU – Multi-Dwelling Unit/multitenant/Apartment buildings

Single Dwelling Unit (SDU) Installations

Single Dwelling properties don’t share ownership of the property therefore don’t usually require consent from other parties. Supplying to a single dwelling on the property means that the build work is much less complex than that required for ROW or MDU properties.

Basic overview of what’s involved for an SDU installation:

The Local Fibre Carrier (LFC) makes contact to arrange an appointment with you for a scoping visit. This involves a site visit prior to your installation to discuss options for deploying the Fibre network to your property and gaining agreement from you on your preferred delivery method.
Once the design is agreed, the build team will be scheduled to commence network build work required to deliver the fibre from the street to your premises.
Following completion of the network build, an Installer will then be scheduled to attend and complete the final installation work inside your premise, preparing internal wiring for UFB, installing the ONT, and checking everything is up and running.

An ETP (external termination point) and an ONT (optical network terminal).

Right of Way (ROW) & Multi Dwelling Units (MDU) Installations

Multi-tenanted/Apartment buildings (MDU’s), Right of way/shared driveways or cross lease homes involve the additional step of obtaining neighbour Consent, and often have more complex network build requirements.

Basic overview of what’s involved for an ROW/MDU installation:

The Local Fibre Carrier identify the property as being an ROW/MDU requiring consent. The LFC takes care of this process contacting all parties required to give consent for your install.
- To help speed things up, if you’re in a Chorus area (map here), you could ask owners to sign/submit a consent letter online or send it to consents@chorus.co.nz.
  - ROW consent letter
  - MDU consent letter
- See Handy links below for further information on the consent process for the other LFC’s (Ultra Fast Fibre, Enable, Northpower)

Once consent has been obtained the Local Fibre Carrier (LFC) makes contact to arrange an appointment with you for a scoping visit. This involves a site visit prior to your installation to discuss options for deploying the Fibre network to your property and gaining agreement from you on your preferred delivery method.
Once the design is agreed, the build team will be scheduled to commence network build work required to deliver the fibre from the street to your premises.
Following completion of the network build, an Installer will then be scheduled to attend and complete the final installation work inside your premise, preparing internal wiring for UFB, installing the ONT, and checking everything is up and running.