Setting up & using your Voicemail
Posted by Jarred Burrowes on 11 May 2016 09:01 AM
Voicemail is available for all Residential customers and for Business customers with VoIP Devices and/or Users.
Initial Voicemail Setup
The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.
Note: Both your mailbox number and default password are included in the CVS Build Doc we sent you.
You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:
Congratulations - your mailbox is now setup and ready for use.
Check Voicemail via your phone
From your VoIP Phone, dial *97 > enter your mailbox number and password:
Change Voicemail Settings
Post the initial Voicemail setup, you have the option to make changes to settings when required.
Check Voicemail via the Web
The Web User Portal is your VoIP/Voice overview dashboard - accessible via your web browser. It allows for easy Voicemail management, including Voicemail to Email Notifications and Call Forwarding.
Note: The User Portal is available only to Residential VoIP customers and to Business customers with Cloud Voice Users (CVS Users).