Setting up & using your Voicemail
Posted by Jarred Burrowes on 30 May 2017 02:12 PM


Voicemail is available for all Residential customers and for Business customers with VoIP Devices and/or Users.

Initial Voicemail Setup

The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.

  • From your VoIP Phone, dial *97
  • Enter your mailbox number and default mailbox password, pressing # after each entry
  • Follow the prompts to enter and re-enter your new password, pressing # after each entry

NoteBoth your mailbox number and default password are included in the CVS Build Doc we sent you.

You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:

  • Press 1 to save once completed
  • Press 2 to listen to your new recording
  • Press 3 to rerecord and try again

Congratulations - your mailbox is now setup and ready for use.

Check Voicemail via your phone

From your VoIP Phone, dial *97 > enter your mailbox number and password:

  • Press to listen to new messages
    • To save a Message, press 1
    • To replay a Message, press 2
    • To delete a Message, press 7
    • To return to the main menu, press 0
  • Press 2 to listen to saved messages

Change Voicemail Settings

Post the initial Voicemail setup, you have the option to make changes to settings when required.

  • From your VoIP Phone, dial *97 > enter your mailbox number and password
  • Press 5 to access settings > and choose from the following options:
    • Press 1 to record your name
    • Press 2 to change your greeting
    • Press 3 to change your password

Check Voicemail via the Web

The Web User Portal is your VoIP/Voice overview dashboard - accessible via your web browser. It allows for easy Voicemail management, including Voicemail to Email Notifications and Call Forwarding.

  • From your Web Browser, open
  • Login using the details supplied in the CVS Build Doc we sent you
  • Once logged in, click the User Portal button at the top of the page
  • On the newly presented dashboard, you can check and manage Voicemail under the My Voicemails section
  • You can change the email address that voicemail notifications are sent to, or disable this feature, under the My Settings section

Note: The User Portal is available only to Residential VoIP customers and to Business customers with Cloud Voice Users (CVS Users).

 voice-guide-final-v1.pdf (227.00 KB)