Knowledgebase
Setting up & using your Voicemail
Posted by Jarred Burrowes on 15 September 2020 03:36 PM

About

Voicemail is available for all Residential customers and for Business customers with VoIP Devices and/or Users.

Initial Voicemail Setup

The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.

  • From your VoIP Phone, dial *97
  • Enter your mailbox number and default mailbox password, pressing # after each entry
  • Follow the prompts to enter and re-enter your new password, pressing # after each entry

NoteBoth your mailbox number and default password are included in the VVP Build Doc we sent you.

You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:

  • Press 1 to save once completed
  • Press 2 to listen to your new recording
  • Press 3 to rerecord and try again

Congratulations - your mailbox is now setup and ready for use.

Check Voicemail via your phone

From your VoIP Phone, dial *97 > enter your mailbox number and password:

  • Press to listen to new messages
    • To save a Message, press 1
    • To replay a Message, press 2
    • To delete a Message, press 7
    • To return to the main menu, press 0
  • Press 2 to listen to saved messages

Change Voicemail Settings

Post the initial Voicemail setup, you have the option to make changes to settings when required.

  • From your VoIP Phone, dial *97 > enter your mailbox number and password
  • Press 5 to access settings > and choose from the following options:
    • Press 1 to record your name
    • Press 2 to change your greeting
    • Press 3 to change your password

Check Voicemail via the Web

The Web User Portal is your VoIP/Voice overview dashboard - accessible via your web browser. It allows for easy Voicemail management, including Voicemail to Email Notifications and Call Forwarding.

  • From your Web Browser, open https://portal.voice.isx.nz/
  • Log in using the details supplied in the VVP Build Doc we sent you
  • Once logged in, you can have access to your User Portal or click on the Apps icon on the top right then click on User Portal app in the Your Apps section.




  • On the newly presented dashboard, you can check and manage Voicemail under the Voicemails section.




  • You can change the email address that voicemail notifications are sent to, or disable this feature, under the Settings & Devices section.




Note: The User Portal is available only to Residential VoIP customers and to Business customers with Voyager Voice Users (VVP Users).



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