Knowledgebase
3. Setting up your Third Party BYO Router
Posted by Jarred Burrowes on 05 September 2018 04:30 PM

Below is the basic information required to configure most 3rd party Routers:

Before you begin:

  • This guide aims to assist you with configuring your own Router to work with your Voyager internet connection
  • Whilst we are very familiar with our own Voyager supplied Routers, our ability to support 3rd party Routers is limited and on a best efforts basis
  • You can review our router compatibility guide here:  Third Party BYO Modem Requirements
  • You'll need your Voyager username (@vygr.net) and password which can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
  • You’ll need your broadband connection to be fully provisioned and working – check your email for a “PROV-xxxxx: Your service should now be active!” email
  • You will need to be connected to your router's WiFi or (recommended) have a computer with an Ethernet cable plugged into one of the “LAN” ports on the back of the router

Generic Settings for ADSL Connections

  • Encapsulation Protocol: PPPoA
  • Connection Type: ATM
  • PPP User Name: [user]@dsl.vygr.net or [user]@vygr.net (NoteThis can be found in the Broadband Configuration Details email we sent you)
  • PPP Password: (Note: This can be found in the Broadband Configuration Details email we sent you)
  • Multiplexing: VC-Mux
  • VPI: 0
  • VCI: 100
  • MTU: 1492
  • MSS: 1452

Generic Settings for VDSL Connections

  • Encapsulation Protocol: PPPoE
  • Connection Type: PTM 
  • PPP User Name: [user]@dsl.vygr.net or [user]@vygr.net (NoteThis can be found in the Broadband Configuration Details email we sent you)
  • PPP Password: (Note: This can be found in the Broadband Configuration Details email we sent you)
  • VLAN Tagging (802.1Q): 10
  • VLAN Priority: (802.1P): 0
  • MTU: 1492
  • MSS: 1452

Generic Settings for UFB Connections

  • Encapsulation Protocol: PPPoE
  • Connection Type: Ethernet
  • PPP User Name: [user]@ufb.vygr.net or [user]@vygr.net (Note: This can be found in the Broadband Configuration Details email we sent you)
  • PPP Password: (Note: This can be found in the Broadband Configuration Details email we sent you)
  • VLAN Tagging (802.1Q): 10
  • VLAN Priority: (802.1P): (Specify if mentioned)
  • MTU: 1492
  • MSS: 1452

Note: You may not be prompted for all values.

Static DNS

  • Primary: 114.23.1.1
  • Secondary: 114.23.2.2


For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router.

If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week)