Scheduling Messages
Posted by Nick James on 13 May 2021 04:16 PM

Scheduling messages

1. Go to Messages and then New Message.

2. Choose your recipients and write your message

3. Name your broadcast if required

4. In the "Message Details" section, click on the "Schedule" dropdown and select "Schedule for later"


5. Select the date and time for the message to send, as well as confirming the time zone (this will default to the time zone in your account settings)

6. Click "Schedule" in the bottom right to save the message and trigger the scheduling.

Recurring messages

1. Complete the steps 1-5 as above

2. In the Message Recurrence section, click on the dropdown and click "Schedule message to repeat"

3. Select the frequency at which you want the message to repeat (Daily, Weekly, Fortnightly, Monthly or Annually)

4. Select the termination date for the message cycle

NOTE: You will see confirmation of the termination date and the number of occurrences the message will send

5. Click "Schedule" in the bottom right to save the message and trigger the scheduling and recurrence

Editing a Message schedule and the content of a scheduled message

You can pause, delete and edit message schedules, as well as edit the content of scheduled messages without having to start a new message cycle

1. Go to Messaging and then select Scheduled:

2. You will see a list of all scheduled messages appear on the right:

3. Click on the three dots on the right of the broadcast you wish to edit, and select "Pause and Edit" (you can delete the schedule by clicking "Delete" in this menu):

4. You will be asked to confirm that you wish to Pause the schedule and make Edits. Click Pause & Edit in this pop-up to continue

5. This will now take you to the familiar "New Message" screen; however this time the screen is titled "Edit Message." Make the changes you want, and then click "Save & Resume" to save your changes and re-activate the message schedule, or "Save & Pause" to save your changes but keep the schedule paused until you re-activate it later

(0 vote(s))
Not helpful