SIP IP Based Auth - Action Required - Important upgrades to our voice platform
Posted by Jay Wattage on 18 April 2019 11:12 AM
We’re upgrading our voice platformPlease read this article if you have a SIP trunk (IP Based Auth) voice services with Voyager as it contains important information regarding an upgrade to our voice platform and software that may affect your
As part of our continued improvements to our voice platform, we have installed new and upgraded infrastructure around the country. In addition, we have upgraded the software to the latest version which will provide some bug fixes and new feature capability to allow us to continue to develop and offer new features in the future.
The next step is for us to migrate customers onto the
Please review the following information and considering sharing with your IT service provider if you are unsure whether you might be affected by these changes.
What you need to know
The upgrade of the voice platform involves building new servers and migrating your services to these new servers. The servers are running on new network addresses and networks (IP Addresses).
In some cases, for extra
Your IT technical contact should be able to tell you if you have any custom firewall rules
If you don’t believe you have any firewall rules setup then you can
I have firewall rules, what do I need to change?
The current platform is in two diverse datacentres, and the new platform is in
If you currently have rules to allow voice from our platform, then you will need to add the following address ranges to the relevant firewall:
If you want a more granular firewall please see the following article: Firewall Requirements
For information on Anycast and how we are using it in the new platform, you can review this article: Anycast IP Addresses
If you register your SIP trunk against a realm, then you shouldn’t need to make any changes, apart from checking that your firewall is correct for the new networks (as above). We will point your current realm to our default anycast address for SIP trunks.
If you register your SIP trunk against an IP address you will need to update this for the new endpoints for SIP. In CVS there were two addresses, 18.104.22.168 and 7.180. In the new
If you use an IP address based SIP trunk, we highly recommend you update to using DNS – as this enables more resiliency. Should you not be able to do so, please select from one of the following four addresses:
Primary SIP Trunk Anycast:
Geographical SIP Trunk Anycast (select one):
These endpoints will be available to test against shortly. Once
Let us know if you need help
In the first instance, please share this information with your IT service provider if you have one, as they will be familiar with your local setup and will be able to advise you if any changes are required. Alternatively, if you need more information or assistance, you can call our support team on 0800 477 333.
Please aim to have completed any checks by 18th April, so that you are migration ready, or if you have any issues, detail as much information as possible and send an email to email@example.com and we will answer you as soon as possible.
We will send a further update closer to migration
Thank you for your continued support
The Voyager Team.