As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps.
Windows:
1. Open Networking and Sharing Center
2. Click on blue text next to 'Connections:'
3. Review the speed on the PC
4. If the Speed is any value less than 1.0 Gbps → Click 'Properties'
5. Click 'Configure'
6. Click 'Advanced' → Under Property select 'Speed & Duplex'
7. 'Value' should be one of the following options:
1.0 Gbps Full Duplex or Auto Negotiation
8. If any other values are set, change it to one of the above → Click 'Ok'
9. If '1.0 Gbps Full Duplex' is not an available option under Value then this computer's network interface does not support Gigabit → Review if you can arrange to perform the test from another computer with a gigabit network interface
For further troubleshooting steps, please refer to our: Speed troubleshooting guide
Mac:
1. Open System Preferences
2. Select Network
3. Select the relevant Connected Ethernet adapter and click Advanced
4. Select the Hardware Tab and review the entry in the Speed field
- If Speed is set to any value lower than 1000baseT
- Review if it can be manually set
- If 1000baseT is not available then the device doesn't support a gigabit connection
5. Review if you can arrange to perform the test from another computer with a gigabit network interface
For further troubleshooting steps, please refer to our: Speed troubleshooting guide
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