The following steps will allow you to connect your Windows 10 PC directly to your Fibre ONT.
This is a good way to troubleshoot and isolate UFB issues, to determine if the cause is related to your router or local network.
Before you begin:
- If you have limited technical experience, we don't recommend you attempt this. Please consult our support team for further guidance (0800 477 333 Mon-Fri, 8am-10pm)
- Windows 10, computer hardware and network card drivers must be up to date
- When testing, ensure any anti-virus and anti-malware have been suspended or turned off temporarily, otherwise this creates a great CPU overhead on traffic that severely affects speeds
- Monitor the CPU/HDD and Ethernet performance in task manager, to ensure the computer has not bottle-necked the speed test
- Once you have completed your testing, make sure to disable VLAN tagging on your network adapter configuration
Step 1) Connect your Windows Computer directly to the ONT with a Cat5e or Cat6 Ethernet Cable
Step 2) Wait for your computer to identify the network → Right click on the Network icon in the system tray → Select 'Open Network and Sharing Center'
Step 3) Click on 'Change adapter settings'
Step 4) Right click on the relevant interface → Click 'Properties'
Step 5) Click on 'Configure' → Click 'Ok'
Step 6) Select the 'Advanced' tab → Select 'VLAN ID' under 'Property:' → Set 'Value' to 10 → Click 'Ok'
Note of VLAN setting:
- Ensure Priority & VLAN option is enabled.
- Some network card drivers will not have VLAN ID enabled/avalible by default, you may need to get the latest driver update from the manufacturers website.
Step 7) Return to 'Network and Sharing Center' → Click on 'Set up a new connection or network'
Step 8) Select Connect to the 'Internet' → Click Next
Step 9) Click on 'Broadband (PPPoE)'
Step 10) Enter the radius Username and Password → Click 'Connect'
Step 11) Wait for connection to establish
Step 12) 'You are connected to the Internet' will be displayed if successful