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How to Connect Your Phone Handset
- Using the Grey RJ11 to RJ11 cable included with the Huawei Hg659 modem packaging, connect your phone handset to the Phone1 port on the back of the modem
How to manually configure your VoIP Settings
Before you begin:
- Your Huawei HG659 router is pre-configured with your VoIP/Voice settings so you should only need to refer to this guide if your router has been factory reset or if the settings have been lost, it can be re-configured by following the below steps
- We dot not recommend editing the router settings without consulting us first if you are not familiar with its functionality
- These settings are for the Voyager retailed Huawei HG659 router. If you have a Huawei HG659 router from another internet service provider, we can not guarantee the VoIP service will be compatible.
- If you are setting up your Voyager modem for the first time, then please refer to our first time setup guide as these settings will be automatically configured on your modem
- You’ll need your broadband connection to be fully provisioned and working – check your email for a “PROV-xxxxx: Your service should now be active!” email.
- You will require your Voyager Voice Realm, Username and Password which can be located on the email we have sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
- You will need to be connected to the router's WiFi or (recommended) have a computer with an Ethernet cable plugged into one of the four yellow “LAN” ports on the back of the router.
A) Access The Web User Interface
Logon to the Huawei HG659 Web Interface using your web browser
Enter the administration username and password for your router to login
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
B) Enable Voice in Internet Settings
Click on 'Internet' from the top menu
Click on 'Internet Settings' from the left menu
Click on ❶ 'Edit' under the relevant broadband profile
Make sure ❷ "VOICE"under 'Service Type' is ticked. Click "Save" if you had to update this setting.
C) Disable SIP ALG
From the top menu, click 'Internet' ❸ → then 'Forwarding' ❹
Click on the arrow next to 'ALG' ❺ to expand the menu
Make sure 'Enable SIP ALG' is un-ticked ❻
D) Add VoIP Provider
From the top menu → Click 'Telephony' ❼ → then 'Voip' ❽
Click on '+ New VoIp provider' ❾
*You will require your Voyager Voice Realm, Username and Password which can be located on the email we have sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
Apply the below settings and click 'Save'
- Provider Name: Realm from Provisioning Email or Voice Build Document ❿
- Primary Registrar: Realm from Provisioning Email or Voice Build Document ❿
- Port: 5060
- SIP domain: Realm from Provisioning Email or Voice Build Document ❿
- Local Port: 5060
- Use outbound: un-ticked
- User secondary server: un-ticked
E) Add VoIP Number
Click on Telephony → Click on 'VoIP' → Click on 'VoIP Numbers' → Click on "+ New VoIP Numbers"
Apply the below settings and click 'Save'
- VoIP provider: Select the Realm from Voice Build Document ❿
- SIP number: Username from your Voice Build Document ⓫
- Username: Username from your Voice Build Document ⓫
- Password: Password from your Voice Build Document ⓬
- Enable: Ticked ⓭
F) Configure Dial Plan
Click on 'Telephony' ⓮ → 'Dialplan' ⓯
Add the following code - 2xx|0[3-9]xxxxxxx|[2-9]xxxxxx|111|*x.#|x.#|*x.T|x.T - in the Digimap field and click "Save" as shown in the screen shot ⓰
Click on 'Telephony' ⓱ → and then 'Advanced' ⓲
Under 'Call Settings' Edit each extension and select 'RFC2833' under 'DTMF mode' ⓳
H) If the configuration is successful the 'VoIP' ⓴ light at the front of the router will be steady green and you will see the status change to 'Online' under 'VoIP Numbers'
If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week)
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