|
Before you begin:
- If you already have a modem, then you might be able to use it for your naked Voyager internet connection instead of buying or renting a new one from us.
- If you also need our Voice services (VoIP), then we can only provide support for our retailed routers. If you have any questions about this, please feel free to send us an email (support@voyager.nz).
- Different connection technologies like VDSL or Fibre have different technical requirements. Search the internet for your current modem, model number and firmware version to find it's technical specifications or consult the user manual if you still have it to hand. Then use this spec sheet to ensure your modem meets the technical requirements for your new Voyager internet connection.
- Your router will need to support "VLAN Tagging" for our VDSL & Fibre services (although you can opt to disable it for our Fibre services, we do not recommend this).
- Remember that whilst we are very familiar with our own Voyager supplied routers, our ability to support 3rd party modems is limited and on a best efforts basis. We recommend choosing the Voyager modem if you're not sure, plus we'll pre-configure it for you. We currently supply the Huawei HG659 as a rental at $10 a month or you can purchase it for $225 (inc GST). Click here to submit your rental or purchase request.
- If your router was originally provided by another Internet Service Provider, then they may have applied some restrictions that make it difficult for the router to be used elsewhere.
If you would like to get an idea of what's required to configure your own modem, you can have a look at our settings guide here: Setting up your Third party BYO modem
Below is the basic requirements for each connection type:
Requirements for ADSL Connections
- ADSL Capable Modem
- Encapsulation Protocol: PPPoA
Requirements for VDSL Connections
- VDSL Capable Modem
- Encapsulation Protocol: PPPoE
- VLAN Tagging Capable
Requirements for Fibre Connections
- Fibre Capable Modem
- Encapsulation Protocol: PPPoE
- VLAN Tagging capable on the WAN Interface
- Ethernet WAN Port (Gigabit rating recommended)
Requirements for Fibre MAX Connections
- Fibre Capable Modem
- Encapsulation Protocol: PPPoE
- VLAN Tagging capable on the WAN Interface
- Ethernet WAN port with Gigabit rating
- Note: Some modems that claim to support Fibre MAX can't actually achieve "Gigabit" (generally 950 Mbps down/450 Mbps up) speeds. We know the Voyager-supplied Huawei HG659 modem can, so if in doubt, choose our modem!
Here are some common routers customers have connected to our network:
Please note: We can not guarantee the full compatibility of the following routers. We recommend referring to the retailer or the manufacturer's support information if you have any concerns.
| Make and Model |
ADSL |
VDSL |
UFB |
| Apple Airport Extreme |
NO |
NO |
YES (UN-TAGGED) |
| Fritz!Box 7360/7390/7490 |
YES |
YES |
YES |
| Huawei HG531s |
YES |
NO |
NO |
| Huawei HG630b |
YES |
YES |
YES |
| NetComm Wireless N300: NB604N |
YES |
NO |
NO |
| Netcomm Wireless NF4V |
YES |
YES |
YES |
| NetComm Wireless: NF15ACV |
YES |
YES |
YES |
| Netgear Nighthawk R7000P |
NO |
NO |
YES |
| Spark/Vodafone - Huawei HG659/HG659b |
YES |
YES |
YES |
| Vodafone SHG1500 Station |
YES |
NO |
YES |
If you are still experiencing difficulty with your router, send us an email (support@voyager.nz) or please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week)
|