Knowledgebase
4. Third Party BYO Modem/Router Requirements
Posted by Lee Miller on 05 September 2018 04:29 PM

Before you begin:

  • If you already have a modem, then you might be able to use it for your naked Voyager internet connection instead of buying or renting a new one from us.

  • If you need to also use our Voice services (VoIP) then we can only provide support for our retailed routers. If you have any questions about this, please feel free to send us an email (support@voyager.nz).

  • Different connection technologies like VDSL or Fibre have different technical requirements. Search the internet for your current modem, model number and firmware version to find it's technical specifications or consult the user manual if you still have it to hand. Then use this spec sheet to ensure your modem meets the technical requirements for your new Voyager internet connection.

  • Remember that whilst we are very familiar with our own Voyager supplied routers, our ability to support 3rd party modems is limited and on a best efforts basis. We recommend choosing the Voyager modem if you're not sure, plus we'll pre-configure it for you. We currently supply the Huawei HG659 as a rental at $10 a month or you can purchase it for $225 (inc GST). Click here to submit your rental or purchase request.

  • If your router was originally provided by another Internet Service Provider, then they may have applied some restrictions that make it difficult for the router to be used else where.

If you would like to get an idea of what's required to configure your own modem, you can have a look at our settings guide here: Setting up your Third party BYO modem

Below is the basic requirements for each connection type:

Requirements for ADSL Connections

  • ADSL Capable Modem
  • Encapsulation Protocol: PPPoA

Requirements for VDSL Connections

  • VDSL Capable Modem
  • Encapsulation Protocol: PPPoE
  • VLAN Tagging Capable

Requirements for Fibre Connections

  • Fibre Capable Modem
  • Encapsulation Protocol: PPPoE
  • VLAN Tagging capable on the WAN Interface
  • Ethernet WAN Port (Gigabit rating recommended)

Requirements for Fibre MAX Connections

  • Fibre Capable Modem
  • Encapsulation Protocol: PPPoE
  • VLAN Tagging capable on the WAN Interface
  • Ethernet WAN port with Gigabit rating
  • Note: Some modems that claim to support Fibre MAX can't actually achieve "Gigabit" (generally 950 Mbps down/450 Mbps up) speeds. We know the Voyager-supplied Huawei HG659 modem can, so if in doubt, choose our modem! 

Here are some common routers customers have successfully connected to our network:

Please note: We can not guarantee the full compatibility of the following routers. We recommend referring to the retailer or the manufacturer's support information if you have any concerns.

Make and Model ADSL VDSL UFB
Apple Airport Extreme NO NO YES (UN-TAGGED)
Fritz!Box 7360/7390/7490 YES YES YES
Huawei HG531s YES NO NO
Huawei HG630b YES YES YES
NetComm Wireless N300: NB604N YES NO NO
Netcomm Wireless NF4V YES YES YES
NetComm Wireless: NF15ACV YES YES YES
Netgear Nighthawk R7000P NO NO YES
Spark/Vodafone - Huawei HG659/HG659b YES YES YES
Vodafone SHG1500 Station YES NO YES

If you are still experiencing difficulty with your router, send us an email (support@voyager.nz) or please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week)