Knowledgebase
How fast should I expect my connection to be?
Posted by Andre Alessi on 13 December 2016 12:00 PM

This varies by what type of service and plan you order.  We recommend you choose the fastest connection you can get at your house, but won't stop you if you want to choose a slower one.  Note that Fibre plans have specific speeds associated with the plan you choose, and some will be faster than others.

Service Type

Expected Downstream Speed

Expected Upstream Speed

ADSL

Up to 24Mbps

Up to 1Mbps

VDSL

Up to 70Mbps

Up to 10Mbps

Fibre 30/10

Up to 30Mbps

Up to 10Mbps

Fibre 100/20

Up to 100Mbps

Up to 20Mbps

Fibre 200/20

Up to 200Mbps

Up to 20Mbps

Fibre 1000/500*

Up to 1000Mbps

Up to 500Mbps

ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange.

It's important to remember that all our Residential broadband plans are "best efforts".  This means that we will do our best to supply you with the speeds listed above, but can't offer any guarantees because any of the following factors that are outside our control may affect your speeds:

  • The distance between the exchange or roadside cabinet and your property (ADSL/VDSL only)
  • The quality of the copper phone lines to your house (ADSL/VDSL only)
  • The quality of your house's internal wiring (ADSL/VDSL only-if you select the $250 "I need wiring" option on your order form, this shouldn't be an issue)
  • The number of other people in your area also using the internet
  • The capabilities of your router or modem
  • If you are using Wifi, the distance from your device to your router, or obstructions between your device and your router
  • The capabilities of your computer or device
  • The number of devices connected to your router or WiFi network
  • Network-intensive activity from other devices on your router or WiFi network, like downloading/uploading large files or streaming video
  • Overall network performance (e.g. network congestion at a regional, national or global level) 
  • The specific site or service you are trying to reach

* Note that in particular, the "Gigabit" plan (Fibre 1000/500) may never be as fast as the speeds in the name suggest.  While you will see speeds much faster than any of our other plans (assuming none of the other factors above are slowing your connection down) we don't claim that you will always, or even often, see speeds of 1000Mbps down and 500Mbps up. Our testing indicates you are more likely to see download speeds of 300-800Mbps and upload speeds of 80-250Mbps under typical conditions.  This is due to factors outside our control to do with how Fibre services are supplied in New Zealand, but we are always working towards trying to make your connection as fast as it can be. 

If your connection seems slower than it should be, talk to us and we'll help you investigate your options.  If speed is really important to you, we do have a range of business grade services with guaranteed minimum speeds and a corresponding higher price.  Talk to us if you'd like to know more about these.