How fast should I expect my connection to be?
Posted by Andre Alessi on 01 March 2018 11:50 AM
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This varies by what type of service and plan you order. We recommend you choose the fastest connection you can get at your house, but won't stop you if you want to choose a slower one. Note that Fibre plans have specific speeds associated with the plan you choose, and some will be faster than others.
ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans are "best efforts". This means that we will do our best to supply you with the speeds listed above, but can't offer any guarantees because any of the following factors that are outside our control may affect your speeds:
* Note that in particular, our Fibre MAX plan (referred to by our network partners as "Gigabit" or Fibre 950/450) may never be as fast as the speeds in the name suggest. While you will see speeds much faster than any of our other plans (assuming none of the other factors above are slowing your connection down) we don't claim that you will ever, or even often, see speeds of 950Mbps down and 450Mbps up. Our testing indicates you are more likely to see download speeds of 300-800Mbps and upload speeds of 80-250Mbps under typical conditions over Ethernet, and up to 950 Mbps down/450 Mbps up under ideal conditions. This is due to factors outside our control to do with how Fibre services are supplied in New Zealand, but we are always working towards trying to make your connection as fast as it can be. If your connection seems slower than it should be, please refer to our slow speed troubleshooting guide or talk to us and we'll help you investigate your options. | ||||||||||||||||||||||
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