Configuring Outlook 2007 to work with our Exchange 2010 servers
Posted by zz-James Moir on 21 June 2016 04:08 PM

Configure Outlook 2007 Manually with Exchange 2010

This article knowledgebase article only applies to Voyager Hosted Exchange customers.  

Applicable To

This article knowledgebase article only applies to Voyager Hosted Exchange customers.  


This procedure will help guide you through configuring Outlook 2007 manually with exchange 2010.

Configuration Steps

1.     Create a new mail profile for Outlook 2007
        Start -> Control Panel -> Mail -> Show Profiles (or Email accounts in Windows 7 and above) -> Click Add (or New).
        Give this profile an appropriate name like "Voyager".

2.     Next a window will appear to configure your mail profile (see picture below).
        Choose to Manually configure server settings or additional server types.

3.     Choose E-mail Service (see picture below).
        Select Microsoft Exchange.

4.  Microsoft Exchange Settings (see picture below)

          Microsoft Exchange Server:
          Use Cached Exchange Mode:   This should be checked
          User Name:                             Provided during your signup
          Before Clicking Next, Choose More Settings.

5.     After a few seconds a message is displayed:
         "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section."
            Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK".

6.     A new dialog box will pop-up; Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP"
         Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2 
This will highlight the 'Exchange Proxy Settings'

7.  Click "Exchange Proxy Settings" and enter

8.     Click OK then Apply, click OK then Next and Finish

9.     You will now be prompted for your username and password. For your username type in "HX\user" where "user" is the name you were provided when you signed up. Enter the password given to you at signup. Click OK.

10.     When starting Microsoft Office Outlook, use this profile select: "Prompt for a profile to be used" and click Apply

Open Outlook 2007 and launch the newly created "Voyager" profile.
***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.


Install Outlook 2007: