Knowledgebase
How do I add a PTR record for my IP address
Posted by zz-James Moir on 22 June 2016 09:33 AM

Issue

If you are using your VPS to send email, you may find that some mail servers are rejecting email from your VPS because they are unable to do a reverse DNS lookup on the VPS IP address.

A PTR record allows a reverse DNS lookup to be performed on your IP address to resolve the hostname of your server or mail server.

Solution

A PTR record is created by the holder of the IP block, in this case, Net24.

To have a PTR record created for your IP address submit a support ticket http://www.net24.co.nz/support.php and include your VPS ID, IP address that the PTR record should be created for and the hostname of your mail server.