Issue
When you try to delete a directory using FTP or the file manager in Plesk
Server Administrator you receive an access denied message.
Cause
The issue can occur if the IIS Worker Process has a lock on the directory or
files and folders contained within the directory. Until this lock is released it
will be impossible to remove the directory.
Solution
The lock can be removed by recycling the IIS Worker Process using Plesk. Once
recycled you can then delete the directory using either FTP or the Plesk file
manager.
To recycle the Worker Process follow these steps:
- Login to Plesk Server Administrator.
- Select the domain name you are having the problem with.
- Click on the IIS Application Pool button.
- Click on the Recycle button.
After a few seconds the page will reload and the Work Process will have been
recycled (however no confirmation of this is displayed). At this point you can
delete the directory.
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